MONTICELLO, Ill. (WCIA) — Owners of an adult day- and memory care facility are looking into accusations of verbal abuse to a resident.
Arbor Rose suspended an employee while they investigate. The suspension is just part of protocol.
The owners say they’ve interviewed more than half the employees and most of the family members of residents in their home. They want to get to the bottom of the allegations leveled by a former employee.
Kilee Smith was a cook at Arbor Rose for eight months. She says, while she was there, she witnessed verbal abuse of some residents.
“Her appetite just wasn’t what it should be at the moment. That made that same aide unhappy. She had her plate in front of her for less than ten minutes when she reached for the plate she said, ‘If you don’t eat now, I’m taking your plate.'”
She says she filed a report and, when it was not immediately handled the next day, she quit. Then, she filed a report with the state. The owners say they did the same and they were shocked.
“We looked very extensively into it. We called all of our staff, interviewed extensively, took statements.”
But, they said none of the people they spoke with saw anything. Smith says she’d seen abuse several times and, when she’d try to report it, she said they never asked her to write anything down, so she didn’t.
But, the owners say she signed a form promising to document all abuse if she saw it, but she never did.
“Any kind of concerns, abuse, anything she would see, she is required and agreed to provide that form to us.”
Lynn Simon says she’s been here visiting a loved one every day for the past eleven months, including the day Smith says she heard the verbal abuse. But, Simon says she didn’t hear it.
“Just the usual interaction of staff with residents, staff encouraging residents to eat.”
Several family members of other residents say the same thing.
“You’ve never been mistreated here, have you?”
Both state reports were just filed, so it will take some time before an investigation is complete.