Bank working to resolve deposit issues

News

CHAMPAIGN, Ill. (WCIA) — Commerce Bank officials say the systems issue that left some customers without deposits in their account has been resolved.

Executive Vice President Susan Bergen said the issue happened during “nightly processing” last night and that the bank’s operations are returning to normal.

Bergen added that mobile and online banking systems may experience “intermittent outages or delays” as operations resume.

In posts detailing the situation earlier today, bank representatives said customers weren’t able to view their account balances, but some customers responded by saying the issue was with deposits not being posted to their accounts — which led to overdrafts or declined transactions.

We want our customers to know that the issue affecting deposit account current balances is actively being resolved. We…

Posted by Commerce Bank on Friday, November 8, 2019

Any fees associated with the bank will be reversed, the posts said.

We continue to work to resolve a system issue that is impacting our customers’ ability to see their deposit account…

Posted by Commerce Bank on Friday, November 8, 2019

Bergen added that customers “with immediate needs are asked to visit their closest branch or call the customer care center at 1-877-278-1744.”

She said customers would be contacted when all systems are back online.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Don't Miss