Ameren Illinois activates emergency operations center


COLLINSVILLE, Ill. (WCIA) — Ameren Illinois has activated its Emergency Operations Center (EOC) in response to severe summer storms that caused outages in the northern part service territory.

The EOC will be staffed around-the-clock to coordinate service restoration, logistical support, and communication.

Ameren Illinois linemen and support personnel will follow the CDCs protocols as we respond to these power outages,” said Richard J. Mark, chairman, and president, Ameren Illinois. “We will work diligently to get customers restored as safely and efficiently as possible.”

We’re following our well-defined storm management plan to assess the damage and restore power to our customers as quickly and safely as possible,” said David N. Wakeman, senior vice president of Operations and Technical Services. “Support resources are being mobilized and we’re moving our workers to the impacted areas.”   

  • Information on the restoration status of individual outages will be provided directly to customers who have reported their outage to Ameren Illinois.
  • Ameren Illinois customers without power should call 800-755-5000 to report an outage, log onto the website at, or report their outage using the mobile phone app. Customers who report their outage are able to sign up for outage alerts to receive text or email restoration updates. Learn more at
  • Real-time outage information is available on the outage map at
  • Media can access photos, videos and more regarding EOC activation, restoration and emergency kits at
  • Customers and media can receive timely updates on outage restoration by following the Ameren Illinois news feed on Facebook or at

If necessary, Ameren Illinois will deploy employees trained as wire watchers dispatched to down power lines in the area to keep people from accidentally coming in contact with live wires.

“Customer safety is of utmost importance, particularly when severe weather occurs,” Mark said.  “We urge our customers to take precautions to protect themselves and their families, including staying away from downed power lines and immediately reporting any downed lines to Ameren Illinois.”

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